Last updated: 15 July 2026
This page explains how to request deletion of your Sonipipe account and the personal data associated with it, for both the Sonipipe Customer app and the Sonipipe Agent app.
We process deletion requests within 30 days of receiving them and will send a confirmation email once your account and data have been deleted.
| Data type | Outcome |
|---|---|
| Profile (name, email, phone, photo) | Deleted |
| Saved addresses / pickup locations | Deleted |
| Account credentials | Deleted |
| Agent profile details (vehicle, availability, ratings) | Deleted (Agent app accounts) |
| In-app notifications | Deleted |
| Completed pickup / scrap transaction records | Retained for up to 7 years for accounting and legal compliance, then deleted. Personal identifiers are removed from these records where not legally required. |
If you'd like some of your data deleted without closing your account entirely, mention this in your email and specify what you'd like removed (for example, saved addresses or uploaded photos), and we'll action what we can while keeping your account active.
Questions about this process: nishu43043@gmail.com